Client Service Representative

📋 Description

• Deliver warm, empathetic customer service to clients
• Greet clients and manage check-in/check-out efficiently
• Answer and triage calls on a multi-line system
• Schedule appointments and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Maintain a clean, organized reception and lobby

🎯 Requirements

• Availability to work evenings and weekends
• Vet/medical front-desk experience preferred, not required
• Strong communication and interpersonal skills
• Able to work in a fast-paced environment with multiple priorities
• Familiarity with Windows and practice management software (or willing to learn)
• Positive, team-first attitude and welcoming approach

🎁 Benefits

• Medical, dental, vision insurance with flexible spending
• 401(k) with company match
• Generous PTO: holidays, vacation, personal time
• Employee discounts on veterinary care and products
• Culture that values empathy and collaboration