Client Service Representative

📋 Description

• Set the tone for client visits with warmth and empathy
• Manage phone calls and appointments; check-ins/check-outs
• Ensure interactions reflect warmth, professionalism, and empathy
• Guide client flow and monitor the lobby throughout the day
• Support hospital operations with multitasking and teamwork
• Assist emotionally stressed clients with clarity and care

🎯 Requirements

• Availability to work evenings and weekends
• Veterinary or medical front-desk experience (preferred)
• Strong communication and interpersonal skills
• Able to work in a fast-paced environment with multiple priorities
• Familiar with Windows-based systems and practice management software
• Positive, team-first attitude and welcoming environment

🎁 Benefits

• Medical, dental, vision; FSAs and disability
• 401(k) with company matching
• Generous paid time off
• Employee discounts on pets care/products
• A culture that values empathy and teamwork