Client Service Representative

📋 Description

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups with the clinical team
• Process payments and ensure accurate invoicing
• Monitor patient and client flow throughout the day

🎯 Requirements

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience preferred, not required
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software or willingness to learn
• Positive, team-first attitude and passion for creating a welcoming environment

🎁 Benefits

• Comprehensive medical, dental, and vision insurance
• Flexible spending options
• Disability coverage
• 401(k) with company match
• Generous paid time off including holidays, vacation, and personal days
• Employee discounts on veterinary care and products