Client Service Specialist

📋 Description

• Serve as the primary point of contact for client inquiries via phone and email, providing warm
• Manage approximately 40–60 or more client interactions per shift while maintaining accuracy
• Guide clients through product selection, custom floral arrangements, and order placement using a
• Address client concerns promptly, resolve issues in line with established refund, replacement, and
• Maintain accurate and detailed records of all client interactions to ensure continuity of service
• Process orders efficiently using customer relationship management (CRM) and order management

🎯 Requirements

• At least 4 years of experience in customer service, client relations, luxury retail, hospitality
• A bachelor's degree is preferred but not required.
• Excellent written and verbal communication skills, with the ability to deliver polished
• Proven ability to manage high volumes of customer interactions while balancing competing priorities
• Strong attention to detail, organizational skills, and reliable follow-through when handling
• Experience managing customer escalations, resolving problems in real time, and remaining composed

🎁 Benefits

• Competitive hourly compensation: USD $8–$10 per hour.
• Fully remote work: Perform your responsibilities from your home workspace in Mexico.
• Contract opportunity: Join a customer-focused team in a specialized, premium retail environment.
• Structured working schedule: Work an 8-hour shift within the designated Pacific Time operating
• Professional development: Strengthen your expertise in client relations, customer experience, order
• Collaborative environment: Work closely with florists, dispatch teams, and internal colleagues to