Client Service Team

📋 Description

• Manage end-to-end client onboarding and account maintenance
• Develop and maintain SOPs and internal guidelines
• Conduct internal training sessions and prepare supporting materials
• Handle daily internal and external client queries professionally
• Escalate complex issues to relevant departments when necessary
• Maintain accurate and up-to-date client records and documentation

🎯 Requirements

• Bachelor's degree in Business Administration or a related field
• Preferred experience/understanding of social compliance programs such as Sedex, WRAP, SLCP, ESCP
• Prior experience in client servicing or account management
• Strong communication and interpersonal skills
• Well-organized with the ability to multitask effectively
• Proficient in MS Office and CRM tools