Client Services Associate I, Oncology

📋 Description

• Serve as the face of BillionToOne for customers including physicians and Oncology clinics
• Provide front-line support for Oncology tests and inquiries from physicians
• Manage communications via phone, email, and web inquiries professionally
• Document all interactions in CRM and LIMS with accuracy
• Collaborate with the laboratory to ensure timely test result delivery
• Participate in cross-functional projects to improve customer service

🎯 Requirements

• 1+ years of client-facing experience
• 4-year college degree (or equivalent in experience)
• Experience with CRM tools (Salesforce, Zendesk) is a plus
• Advanced organizational skills; able to handle multiple tasks
• Ability to work in a fast-paced, demanding environment
• Outstanding verbal, written, and presentation skills

🎁 Benefits

• Open, transparent culture with weekly Town Hall meetings
• Medical benefits with employee premiums paid; dependents covered up to 80%
• Family bonding leave: 16 weeks, paid at 100%
• Supplemental fertility benefits coverage
• Retirement savings with 4% company match
• On-site perks: daily lunches, gym, and EV charging