Triage and respond to inbound calls, chat, e-fax, email, and portal messages.
Provide ordering support and outreach on ordering issues and missing info.
Create/qualify new accounts; assist with portal login and contact management.
Provide information on Freenome products and services to customers and patients.
Maintain compliance and accuracy when handling sensitive patient information.

🎯 Requirements

High school diploma or equivalent certificate.
Minimum two years in Client Services, preferably healthcare.
Mac/Apple familiarity; 2FA apps; Google Suite; CRM systems; Salesforce; 8x8 or Vonage.
Conversational fluency in English and Spanish.

🎁 Benefits

Base hourly rate: $27.38 - $39.12 (US).
Eligible for equity and cash bonuses.
Full medical, financial, and other benefits.
Learn more at freenome.com/job-openings/.

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