Client Services Executive

📋 Description

• Primary point of contact for clients, ensuring needs are met with professionalism and efficiency.
• Collaborate with internal teams to deliver exceptional service and foster long-term client
• Provide frontline support, troubleshoot platform queries, and assist with currency trade execution.
• Investigate and resolve payment and banking issues, liaising for internal updates and client
• Leverage knowledge of Ebury’s global currency suite to identify opportunities within clients'

🎯 Requirements

• 1+ years in client services or a customer-facing role.
• Strong attention to detail with live currency trade bookings and banking data.
• Excellent communication across face-to-face, email, and telephone.
• Curiosity and problem-solving mindset with collaborative teamwork.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce). Desirable: experience in

🎁 Benefits

• Competitive starting salary with annual discretionary bonus.
• Dedicated mentorship from experienced managers.
• Cutting-edge technology and tailored tools.
• Clear, accelerated career progression within Ebury.
• Dynamic and supportive culture emphasizing collaboration and personal growth.
• Generous benefits package including health care and social benefits.