Client Services Manager

📋 Description

• Lead, coach, and develop Account Executives and Junior Account Executives through weekly one-on-one
• Monitor team KPIs and competencies, document performance, address underperformance, and collaborate
• Participate in recruitment, conduct structured interviews, oversee onboarding, and manage
• Own a portfolio of high-value client accounts, serving as primary point of contact and maintaining
• Lead pre- and post-campaign meetings, ensure consistent account management practices, and support
• Manage contract renewals at least 90 days before expiration, ensure team meets renewal deadlines

🎯 Requirements

• High school diploma, bachelor's degree in relevant field, or equivalent experience.
• At least 3 years of account executive or account management experience, preferably in call center
• At least 2 years of supervisory or people management experience.
• Demonstrated success managing client accounts, renewals, retention, and relationships.
• Strong analytical skills and ability to interpret data and trends.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

🎁 Benefits

• Annual salary: $52,000–$55,000
• Remote work: Work from home
• Equipment provided: Company laptop and headset
• Internet stipend: Monthly contribution
• Health coverage: Medical, vision, and dental insurance
• Flexible spending options: FSA and HSA