Client Services Manager

📋 Description

• Lead, mentor and develop a team of client service associates.
• Manage workload, coverage and cross-functional collaboration across time zones.
• Foster a culture of accountability and client-first thinking.
• Define and refine service standards, processes and playbooks.
• Oversee daily operations and ensure SLAs are met.

🎯 Requirements

• 3+ years in prime brokerage or similar capital markets exposure.
• Proven ability to lead, coach and develop people and run a service team.
• Excellent communication and relationship-management skills.
• Strong problem-solving skills and ability to coordinate stakeholders.
• High attention to detail with a strong control and risk mindset.

🎁 Benefits

• A competitive salary based on experience
• Fully remote - work from anywhere
• Corporate Macbook
• Top-tier tech stack: Claude Code, Gemini Enterprise
• Innovative, autonomous and informal culture
• Extended benefits: health insurance, extra annual leave, wellbeing