Client Services Manager

📋 Description

• ITIL/SIAM Service set up and transition to service operation.
• Responsible for ensuring end to end services provided to our Customer are functioning and meet
• Will manage and develop customer relationships at senior level to maximise customer satisfaction
• Accountable for the production of a Service Performance Report and attendance at Customer Service
• Working across the organisation to document, monitor, measure and improve services delivered to
• Be an escalation point for Service teams and the Customer ensuring correct outcomes are achieved

🎯 Requirements

• Proven Client Services Management background
• Detailed understanding of ITIL above foundation level (v3 or later preferred)
• Understanding of SIAM
• Knowledge of the various technologies used to deliver services
• Excellent communication skills at Customer and Technical levels
• Experience in working for an outsourcing organisation

🎁 Benefits

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs
• The role offers a competitive salary.