Client Services Manager, Home Care

📋 Description

• Build trusting relationships with clients, families, caregivers, referral sources, payors, and
• Serve as a responsive point of contact for questions, service needs, concerns, and follow-up.
• Coordinate referrals and ensure accurate, timely entry of client and payor information.
• Manage schedules and staffing assignments to support continuity, reliability, and quality of
• Monitor client authorizations, state-funded hours, service changes, and reauthorization needs.
• Partner with state programs authorization team and office leadership to support services from

🎯 Requirements

• Genuine commitment to helping people live safely and independently at home.
• Strong interpersonal skills; ability to build rapport quickly.
• Clear, polished written and verbal communication skills.
• Superior organization, attention to detail, follow-through across priorities.
• Ability to learn systems quickly and apply training accurately.
• Resourcefulness, sound judgment, and solutions-focused approach.

🎁 Benefits

• Medical, dental, and vision insurance
• Paid vacation, sick time, holidays
• Employer-paid life insurance
• 401(k) with company match
• Tuition reimbursement and education support
• Employee assistance program