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Flash

Client Services Representative

Hybrid
Customer Support
Added
20 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

saas windows customer service ios ticketing systems

📋 Description

  • Provide remote applications support via email and phone
  • Assist customers with basic software/hardware troubleshooting
  • Document customer interactions in Flash ticketing system
  • Prioritize inquiries to meet service levels
  • Escalate complex issues with clear documentation
  • Contribute to knowledge base with resolutions and workarounds

🎯 Requirements

  • 2+ years of customer service or tech support
  • Bilingual in Spanish and English (business level)
  • High School diploma or equivalent
  • Higher education or certifications a plus
  • Basic troubleshooting of software and hardware
  • Working knowledge of iOS and Windows environments
  • Experience using ticketing systems

🎁 Benefits

  • Hybrid schedule at our Metro Plaza office
  • Private Medical Insurance (Humano) – supplemental coverage
  • Gym & Meal subsidies to support work–life balance
  • Competitive salary + annual base bonus
  • Vacation bonus and all legal Dominican benefits
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