Client Services Representative, Spanish

📋 Description

• Leverage phone, chat and email to help resolve client support inquiries regarding their account and
• Assist clients with various inquiries such as account setup, technical support, troubleshooting
• Educate and empower customers to get the most out of the NinjaTrader product line.
• Become a power user of Gmail, Confluence, Jira, and other productivity applications.
• Efficiently and accurately manage customer data using Salesforce.
• Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams.

🎯 Requirements

• Strong computer skills and the ability to learn complex systems quickly.
• Empathy and the ability to connect with customers while showing genuine care for their issues.
• Ability to explain complex information or instructions in a simple, understandable way.
• Strong time management skills with the ability to follow up on multiple issues and customer service
• Excellent written and verbal communication skills.
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients.

🎁 Benefits

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage