Client Services Specialist (Chinese)

📋 Description

• Support clients at all levels.
• Answer questions about the service via live chat, email, and calls.
• Assist clients with KYC procedures.
• Provide a tour around the trading platform.
• Build trust through professional support and training.
• Coordinate with other departments to resolve issues.

🎯 Requirements

• Proficiency in English & Chinese - C1+ level.
• Advanced interpersonal and communication skills.
• Ability to listen to clients and team needs to find solutions.
• Flexible shifts, including nights and weekends (weekend/night remote).
• Excellent verbal and written communication.

🎁 Benefits

• Competitive salary based on skills and value.
• Hybrid-friendly work-life harmony and flexibility.
• Generous annual leave and time off.
• Employee referral program with rewards.
• Health and pension benefits.
• Workation: 30 extra days to work remotely worldwide.