Client Solutions Specialist

📋 Description

• Be the go-to expert for Passport, handling config, troubleshooting, and updates.
• Own client tickets from triage to resolution, meeting SLA targets.
• Build and maintain product configurations across Passport platforms.
• Create store features: upsells, addons, portals, seasons, memberships, and pricing.
• Collaborate with internal teams to solve client issues and build relationships.
• Travel up to 10% within Europe as needed.

🎯 Requirements

• Demonstrable experience in technical support, implementation, or config.
• Comfortable working in complex back-office platforms.
• Competent with SQL; write and run queries to investigate data.
• Strong written communication; explain tech issues clearly.
• Able to work independently and in distributed teams.
• Flexibility for extended hours and on-call rota.

🎁 Benefits

• 8 bank holidays and 26 days annual leave (increases with tenure).
• 8 hours of paid Volunteer Time Off.
• Health insurance with option to join private medical scheme.
• Pension matching up to 8%.
• LinkedIn Learning access for ongoing development.
• Flexible work schedule.