Client Solutions Specialist (Spanish)

📋 Description

• Patient and Client Support: Respond promptly and professionally to incoming support tickets
• Bilingual Communication: Support patients and key stakeholders in Spanish and English through
• Patient Experience: Deliver a compassionate, patient-centered support experience that helps
• Cross-Functional Coordination: Work closely with clinical team members and other stakeholders to
• Documentation and Recordkeeping: Accurately document patient interactions, actions taken, and issue
• Service Quality: Maintain high customer satisfaction standards by responding attentively

🎯 Requirements

• Fluency in both written and spoken Spanish is essential, alongside the ability to communicate
• High school diploma or equivalent required. A post-secondary degree or relevant certification is
• At least 1 year of experience in customer service, client support, or a related role.
• Strong written and verbal communication skills, with the ability to explain information clearly and
• Strong judgment and analytical thinking, with a willingness to learn, investigate issues, and
• A thoughtful, patient-centered approach that prioritizes respectful communication, understanding

🎁 Benefits

• Annual base salary of CAD $52,000–$56,000, depending on relevant experience, qualifications
• A remote-first working environment open to eligible candidates across Canada.
• 20 vacation days annually, along with 8 health and sick days.
• A company-wide winter closure to support rest and time away from work.
• Medical, dental, and vision benefits starting on the first day of employment, with 100% of premiums
• Extended mental health coverage to support employee well-being.