Client Strategy, Mid-Market (EMEA)

📋 Description

• Own a portfolio of accounts end-to-end, driving adoption and retention.
• Partner with day-to-day users and executives to achieve ROI.
• Lead renewal processes with forecasting and churn mitigation.
• Monitor adoption and health signals to prevent churn.
• Develop account plans with stakeholders, KPIs, and milestones.
• Identify upsell opportunities to grow revenue.

🎯 Requirements

• 3-5+ years in customer-facing roles at high-growth fintechs serving investment banking/PE.
• Proven track record analyzing customer metrics to drive strategic outcomes.
• Skilled at owning relationships, including upsell and renewal conversations.
• Confident communicator with strategic planning and stakeholder management.
• Outstanding project management; highly organized and detail-oriented.
• Strong presentation and communication skills; able to demo and persuade.

🎁 Benefits

• Strong product adoption with leading financial institutions; high upside.
• Extraordinary team with high talent density.
• AI at the core of Wall Street; ambitious, impactful work.
• Real ownership and tangible impact on products.
• Always at the frontier of AI; work at the edge of technology.