Client Success Director - PBM Partner Lead

📋 Description

• Understand health plan and PBM processes for Vida's products.
• Be the face of Vida to clients and partners; ensure satisfaction.
• Own end-to-end client relationship from planning to renewal.
• Manage PBM partner relationships; plan, execute, report progress and risks.
• Champion Vida's mission; use data/storytelling to show impact.
• Collaborate with product, design, Eng, analytics, sales, and marketing.

🎯 Requirements

• Bachelor's degree required.
• 7+ years in account management, sales, or CS in health tech.
• Solid understanding of healthcare landscape, legislation, and key players.
• Familiarity with healthcare administration, PBMs, and health plans.
• Strong PM, problem-solving, and written/verbal communication skills.
• Self-starter; thrives independently or in a team; strong ownership.

🎁 Benefits

• Vida is an Equal Employment Opportunity employer.
• Diversity is core to Vida's culture and hiring.
• Vida supports reasonable accommodations for qualified individuals.