Client Success Executive

📋 Description

• Own relationships with a portfolio of fleet customers daily
• Build strong relationships via regular check-ins and quarterly reviews
• Monitor account health and spot opportunities to grow accounts
• Share insights and reporting on electrification progress and impact
• Own the onboarding handover from Sales to Customer Success
• Define growth goals and milestones with customers on their electrification journey

🎯 Requirements

• 2-5 years in account management or client success (SaaS desirable)
• A genuine passion for delivering awesome client experiences and sustainability goals
• Comfortable speaking with businesses and liaising with senior stakeholders
• Fantastic written communication skills with adaptable tone
• Thrive in a fast-paced environment and manage multiple priorities
• A quick and independent learner, energised by autonomy and responsibility

🎁 Benefits

• Salary discussed confidentially with recruiters
• Unique culture with autonomy and co-owners
• Visit Octopus Employee Benefits hub for perks