Establish trusted advisor relationship with customers to drive value and retention.
Advocate for client feature requests and coordinate with Product to move projects forward.
Oversee customer adoption, training, and development of best practices for ROI.
Work with Sales to onboard new customers and hand over trials.
Onboard new clients and proactively engage existing clients to improve engagement.
Manage renewal and termination conversations; coordinate with involved teams.
Build Knowledge Base to help customers derive value from Infotelligent.
Track and report key metrics for Customer Adoption and Success.

🎯 Requirements

Strong communication, interpersonal, and organizational skills.
Customer-centric with empathy for needs.
Creative thinker who challenges the status quo.
Independent problem-solver with a get-it-done attitude.
2+ years of experience in customer service.

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