Client Success Lead

📋 Description

• Manage a portfolio of accounts across a variety of industries to foster long-term, strategic
• Manage contract renewals, updating pricing, and expansions
• Deliver a proactive client management strategy to drive incremental gross merchandise value (GMV)
• Analyze merchant performance and recommend programs to increase product adoption, promote marketing
• Manage merchant relationship health to ensure that both Affirm and the merchant are gaining maximum
• Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product

🎯 Requirements

• 5+ years of B2B client-facing experience; preferably in a high-tech environment
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts
• Experience in managing cross-functional projects with high attention to detail
• Strong written (e.g., proposals, memos, emails) and verbal communication (e.g., presenting) skills
• Excellent analytical abilities to review merchant performance and report on the impact of specific

🎁 Benefits

• Health coverage at no cost: 100% of medical, dental, and vision premiums covered for employees and
• Monthly stipends to support healthcare and wellness
• Flexible time off and generous holiday calendars
• Employee stock purchase plan (ESPP) to buy Affirm stock at a discount