Client Success Lead

📋 Description

• Building and maintaining strong relationships with stakeholders across supplier organisations.
• Acting as the primary point of contact for client needs, opportunities and business challenges.
• Translating customer insight and analytics into clear, actionable recommendations.
• Identifying opportunities to expand client engagement and increase the value delivered through
• Partnering with internal consulting, analytics and commercial teams to deliver outstanding client

🎯 Requirements

• Experience managing clients within retail, FMCG, data, analytics, category management or insights
• Strong stakeholder management skills with the ability to influence and build credibility at
• Commercial awareness and an understanding of how customer insight drives business performance.
• Excellent communication and presentation skills, including the ability to tell compelling stories
• A collaborative approach and a passion for delivering exceptional client experiences.

🎁 Benefits

• Flexible working hours and your birthday off
• Healthcare & Protection: Flexible allowance, private medical insurance through Vitality, life
• Retirement Savings: Aviva pension scheme with employer matching contributions up to 7.5%.
• Wellbeing Support: Access to the Wellness Hub plus confidential employee assistance support for
• Lifestyle Benefits: Cycle to Work scheme, technology purchase programme, travel insurance options
• Time Off: 25 days' holiday plus public holidays, holiday buy scheme, early Friday finishes and a