Client Success Lead (Media)

📋 Description

• Developing deep expertise in the Retail Media Portal and associated retail media processes.
• Creating user guides, training materials and best-practice documentation for a broad range of
• Delivering training and ongoing support to internal champions and external users to encourage
• Identifying gaps in processes, workflows and functionality and collaborating with Product and
• Monitoring adoption, product health and user journey metrics, translating insights and feedback

🎯 Requirements

• Experience working within Retail Media and an understanding of the media, agency and retailer
• Strong relationship-building skills and the ability to establish credibility with a diverse
• Confidence creating and delivering training, enablement programmes and user documentation.
• Analytical thinking, with an interest in understanding adoption trends, user behaviours and product
• Collaborative working style and the ability to partner effectively with Product, Technology and

🎁 Benefits

• Flexible benefits allowance, giving you the option to take unused allowance as salary or contribute
• Private medical insurance, life assurance, income protection and critical illness cover.
• Pension scheme with employer matching contributions of up to 7.5%.
• Wellbeing support through our Wellness Hub and Employee Assistance Programme.
• 25 days' holiday plus public holidays, the option to buy additional leave, loyalty leave and a day