Client Success Manager

📋 Description

• Own day-to-day relationships with employer clients and ensure they maximize benefits from Hinge
• Train, coach, and develop CS Associates and Managers
• Drive adoption with clients, report on program value, manage escalations, expand product offerings
• Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical
• Secure best-practice enrollment communications campaigns to achieve annual enrollment goals
• Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)

🎯 Requirements

• At least 2 years of experience as a Client Success Manager within digital health
• Experience building relationships and managing a full book of business with employers and/or health
• Ability to effectively communicate with internal and external stakeholders (clients, consultants
• Relationship-building skills at all levels as a trusted thought-partner
• Data storytelling using data-driven insights to influence customer decisions
• Product knowledge as a subject matter expert

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care, family and fertility planning tools
• Travel reimbursements if healthcare isn't available where you live
• Traditional or Roth 401k retirement plan options with 2% company match
• Modern life stipends for learning and development