Client Success Manager

📋 Description

• Primary contact for clients ensuring onboarding, training, adoption, and ongoing account management.
• Manage client onboarding and introduce customers to products, services, workflows.
• Provide ongoing account support and act as a trusted advisor.
• Deliver training and product guidance to clients and stakeholders.
• Drive product adoption and support initiatives to increase engagement and value.
• Build and maintain long-term relationships with healthcare partners.

🎯 Requirements

• 3+ years in a client-facing role, ideally in healthcare technology.
• Bachelor’s degree or equivalent experience.
• Strong problem solving and troubleshooting abilities.
• Experience managing multiple accounts and prioritizing tasks.
• Excellent communication and interpersonal skills; ability to explain complex concepts clearly.
• Strong presentation and training skills; adapts messaging for audiences.

🎁 Benefits

• Remote work opportunity for Canada-based professionals.
• Competitive compensation package.
• Health, dental, and vision coverage with 100% employee premiums covered.
• Flexible paid time off; holidays and sick time.
• Collaborative, inclusive, and innovative workplace culture.
• Opportunity to contribute to modernizing healthcare delivery.