Client Success Manager

📋 Description

• Single post-sales support point of contact for customers for value & impact conversations.
• Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B
• Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product
• Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
• Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level
• Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical

🎯 Requirements

• Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC
• Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit
• Strong written and verbal communication skills
• Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project
• Understands Personas of CFO, CPO, CCO and CMO
• Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience