Client Success Manager

📋 Description

• Own client retention and revenue expansion post-sale.
• Translate client goals into technology decisions.
• Earn trust as a strategic advisor; lead roadmaps.
• Run disciplined business reviews and forward-looking roadmaps.
• Deepen client value; identify next investments.
• Create repeatable client success standards and processes.

🎯 Requirements

• 5+ years in account management or client success, MSP/IT.
• Bachelor's Degree in a related field.
• Proven renewals/expansions and retention track record.
• Ability to hold strategic conversations with C-suite executives.
• Experience building repeatable processes with metrics.
• CRM/Tools: HubSpot; ConnectWise/PSA; ScalePad/MyITProcess a plus.

🎁 Benefits

• Hybrid work model in Jacksonville with on-site meetings.
• Grow your career in a fast-growing, people-first company.
• Culture of collaboration, accountability, learning, and innovation.
• Travel within the Southeast region.