Serve as primary relationship owner for managed services clients
Conduct Quarterly Business Reviews (QBRs)
Develop strategic account plans to increase client engagement and retention
Proactively identify expansion opportunities (managed services, cybersecurity, Microsoft 365
Prepare proposals and coordinate solutions with engineering/leadership
Manage contract renewals and renewal planning

🎯 Requirements

3+ years in Account Management, Client Success, Customer Success, Business Development, or similar
Experience in Managed IT Services (MSP), IT Services, SaaS, or technology industry strongly
Ability to build and maintain executive-level client relationships
Strong communication, presentation, and interpersonal skills
Excellent organizational, planning, and time management abilities
Ability to manage multiple client relationships simultaneously

🎁 Benefits

Targeted base compensation $80,000-$85,000
Total on-target earnings $100,000-$105,000
Hybrid work model

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