Client Success Manager

📋 Description

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals
• Build trusted relationships with senior leaders and key decision-makers across client
• Identify and execute opportunities across product adoption, commercial improvement, and fan
• Lead business reviews, internal and external, and deliver insights that support renewals, adoption
• Leverage strong client relationships across all levels of the clients org, including senior
• Manage daily communication, resolve issues, and build trust with a portfolio of clients, including

🎯 Requirements

• 4+ years in a client-facing role such as customer success, account management, consulting, or
• Track record of driving client outcomes—not just managing relationships, but improving business
• Experience and comfort presenting to and building relationships at leadership levels of internal
• Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
• Strong communication and presentation skills; you can simplify complexity and speak both client and
• Confidence working with data; experience with platforms like Looker, Google Suite and other

🎁 Benefits

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or
• A WFH stipend to support your home office setup
• Unlimited PTO
• Eligible for the SG discretionary annual bonus based on individual and company performance
• Up to 16 weeks of fully-paid family leave
• 401(k) matching