Client Success Manager

📋 Description

• Own end-to-end post-sale customer relationship.
• Onboard, activate, support, expand, and retain customers.
• Work with appliance shop owners and dispatchers.
• Configure the product to fit workflows and prove ROI.
• Be the first dedicated CS hire and build the function from zero.
• Phone-heavy role; build trust and drive outcomes.

🎯 Requirements

• Startup/early-stage experience with multi-hat, customer-facing.
• Managed a book of business with retention/expansion focus.
• Builds playbooks, SOPs, and processes; proactive follow-up.
• Confident communicating with diverse customers (owners and engineers).
• Single point of accountability for customer success.
• Familiarity with trades/field service or blue-collar industries.

🎁 Benefits

• Ownership of your domain with high impact.
• Small team culture with direct impact; no middle management.
• In-person work at Chelsea Piers, New York City.
• Equity opportunities and growth potential.
• Clear path to leadership and ownership of outcomes.