Client Success Manager

📋 Description

• Primary contact for assigned clients; ensure experience and issue resolution.
• Proactive outreach to maintain engagement and satisfaction.
• Deliver product demos and training to boost usage and value.
• Collaborate across Sales, Support, Product, and Finance to resolve issues.
• Document client interactions in Salesforce or Excel for accuracy.
• Support renewal, retention and account health monitoring.

🎯 Requirements

• 2+ years in healthcare office setting (ophthalmology/derm/orthopedics/spa).
• Strong customer service mindset with problem solving.
• Excellent written and verbal communication skills.
• Highly organized with good judgment and interpersonal skills.
• Travel up to 10%, including weekends.
• Preferred: SaaS/healthcare tech client success or account mgmt exp.

🎁 Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off
• 11 paid holidays
• Medical, dental, and vision plans
• Health Savings Account with employer match