Client Success Manager

📋 Description

• Partner with the lead consultant, aligning before communicating material recommendations
• Establish and manage an appropriate client communication and meeting cadence, including agendas
• Provide timely, accurate, and proactive status updates on deliverables, support activity, risks
• Coordinate client needs across Consulting, Product, Data, Clinical, Analytics, Finance
• Maintain accurate and current Salesforce account and project records, including contacts
• Monitor project plans, service-level agreements, performance guarantees, contractual deliverables

🎯 Requirements

• Bachelor’s degree in business administration, healthcare, analytics, or a related field, or an
• Three or more years of experience in PBM, health plan, healthcare consulting, client management
• Demonstrated ability to manage client relationships, competing priorities, action items, risks, and
• Strong written, verbal, presentation, meeting facilitation, and executive communication skills.
• Ability to interpret contracts, reports, utilization measures, service metrics, financial
• Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and client or project management

🎁 Benefits

• Generous PTO: Managed PTO (salaried) or 22 days (hourly), 12 paid holidays + 4 early-close days
• Leave Benefits: Paid parental leave, pregnancy disability & bonding leave, organ donor leave
• $1,500 employee referral bonus
• Professional Development: Mentorship program, tuition reimbursement, leadership development
• Unique Benefits: Pet insurance, identity & fraud protection, legal planning, family planning
• Core Benefits: 401(k) with company match and immediate vesting, medical, dental, vision, employee