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15 days ago
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Full time
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crm analytics customer success saas renewals

📋 Description

  • Manage a portfolio of low-touch/tech-touch clients.
  • Drive proactive outreach via emails, webinars, and check-ins.
  • Monitor health metrics and improve retention and adoption.
  • Own issue resolution and escalate with SLAs.
  • Identify cross-sell and up-sell opportunities.
  • Drive adoption with dashboards and automated outreach; educate clients.

🎯 Requirements

  • 2–4 years in Client Success, Account Management, or related roles.
  • SaaS/tech/consulting background preferred.
  • Strong problem-solving, communication, and organization skills.
  • Ability to manage multiple client accounts at scale.
  • CRM systems, analytics dashboards, and tech-touch platforms.
  • English fluency; willing to work US hours.

🎁 Benefits

  • AI-focused organization redefining CX.
  • Collaborative, high-performance team culture with growth.
  • Exposure to cutting-edge technology and global clients.
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