Client Success Manager

📋 Description

• Manage a high-volume xSME client portfolio with consistent engagement.
• Drive adoption of DailyPay features by educating clients.
• Resolve client concerns and technical hurdles with discretion.
• Use health-scoring tools to identify at-risk accounts.
• Support onboarding to ensure smooth transition to long-term success.
• Execute renewal processes to maintain high retention.

🎯 Requirements

• 1–3 years in client success, account management, or support.
• Analytical ability to interpret dashboards and metrics.
• CRM proficiency; Salesforce or Gainsight preferred.
• Strong written and verbal communication skills.
• Problem-solving skills; able to resolve issues independently.
• Bachelor’s degree in Business, Communications, or related field.

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Unlimited PTO
• 401K with company match