Client Success Manager

📋 Description

• Serve as primary client contact for active accounts post-onboarding.
• Lead recurring performance calls to review campaign results and plan next steps.
• Build trusted relationships through clear communication and campaign insights.
• Identify growth opportunities and upsell paths within campaign strategy.
• Manage campaigns in Audiohook’s systems (UI, CRM, and tools).
• Interpret performance trends and translate into actionable recommendations (KPI strategy).

🎯 Requirements

• 3–6+ years in client success, account management, or performance marketing.
• Experience managing digital ads (audio/podcasts/programmatic or paid media).
• Proven ability to own client relationships tied to revenue retention and growth.
• Experience leading client-facing reviews (QBRs/MBRs) and data-driven strategy.
• Proficiency with CRM (HubSpot, Salesforce) and ad platforms/DSPs; Looker/Tableau/Excel.
• Strong communication and stakeholder management; ability to drive renewals and upsells.

🎁 Benefits

• Fully remote work environment
• Competitive salary and uncapped bonus
• Health, dental, and vision benefits
• Lunch stipend, wifi reimbursement, device/subscription stipend
• Flexible PTO and paid holidays
• Opportunity to shape financial operations at a scaling tech company