Client Success Manager

📋 Description

• Manage a book of business with a focus on renewals, growth, and long-term success with focus on
• Learn each client's goals, programs, and performance metrics while building knowledge of
• Support client growth by spotting opportunities to add value, sharing product offerings with
• Support clients in achieving their goals by fostering strong relationships, helping them see value
• Define, monitor, and report on KPIs for each client program. Attend regular client meetings (weekly
• Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely

🎯 Requirements

• 1+ years of Client/Customer success, account management, or similar experience.
• Bachelor's degree in Marketing, Business Administration, Economics, or equivalent experience.
• It's a plus if you bring: Familiarity with digital and affiliate marketing, including paid media.
• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.
• Nice to have, but not required: experience in Salesforce, Notion, Looker and AI tools like Claude.
• Analytical skills with the ability to translate data into actionable strategies.

🎁 Benefits

• Hybrid position with in-office days every Tuesday, Wednesday & Thursday
• Competitive salary + semi-annual bonus
• Unlimited PTO
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Outside patio overlooking Playa Vista + cabanas, firepits & working grills