Client Success Manager (Enterprise)

📋 Description

• Own and grow a portfolio of large Canadian merchants; lead cross-functional execution to deliver on
• Define strategic vision for each relationship and influence senior stakeholders.
• Develop multi-year growth roadmaps including product integrations and go-to-market expansions.
• Lead complex negotiations: contracts, pricing, renewals, expansions.
• Analyze partner performance; propose programs to boost adoption and scale use cases.
• Coordinate efforts across Product, Technical, Analytics, Marketing, Risk, and other teams to drive

🎯 Requirements

• 7+ years of B2B client-facing experience, ideally in tech or fintech.
• Excellent relationship management to grow executive-level partnerships.
• Experience leading cross-functional, multi-stakeholder initiatives with attention to detail.
• Strong written/verbal communication; ability to influence senior stakeholders.
• Analytical skills to identify data trends and report findings.
• Experience structuring, negotiating, and closing large-scale contracts.

🎁 Benefits

• Health care coverage; dependents coverage
• Flexible Spending Wallets for tech, food, lifestyle needs
• Paid time off; vacation and holidays
• ESPP stock purchase plan