Client Success Manager, Enterprise

📋 Description

• Lead clients through a successful implementation, from onboarding to product configuration and
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a
• Develop and maintain project timelines for both clients and internal teams.
• Provide training, user documentation, and educational resources in partnership with Marketing.
• Serve as the internal client advocate, ensuring deadlines and requirements are met.

🎯 Requirements

• 4+ years of client-facing experience in the healthcare industry
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.

🎁 Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources