Client Success Manager (Health Plans/PBM)

📋 Description

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction
• Own end-to-end client relationships from planning, launch, ongoing management and renewal.
• Be the storyteller of Vida’s mission, value propositions and impact through qualitative and
• Understand priorities among clients and key stakeholders as well as up-sell opportunities.
• Present analysis & make strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.

🎯 Requirements

• Bachelor’s Degree at minimum.
• 5+ years of experience in account management, sales, customer success or other external-facing
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation
• Familiarity with key healthcare administration/payer processes.
• Critical thinking skills, ability to analyze data, identify gaps and risks and work with
• Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent