Client Success Manager (m/f/d)

📋 Description

• Own client relationships for a portfolio; lead meetings virtually and in person.
• Develop client-specific growth strategies to meet objectives.
• Lead initial client launch; ongoing relaunch; collaborate with Wellhub team.
• Own the commercial agenda: renewals, expansions, renegotiations.
• Collaborate with cross-functional teams to drive member growth.
• Analyze client data and share insights to boost engagement.

🎯 Requirements

• Experience managing client relationships in a client-facing role.
• Ability to collaborate with cross-functional teams and solve problems creatively.
• Excellent communicator with strong customer service to internal and external clients.
• Detail-oriented with ability to manage multiple clients/projects concurrently.
• Fluent in monitoring data, analyzing reports, and deriving insights.
• Fluent in Spanish and English; Portuguese is a plus.

🎁 Benefits

• Wellhub Gold membership with gym access and wellness resources (up to 3 family members).
• Flexible hybrid/remote options; home-office setup reimbursement and monthly allowance.
• Flexible schedule: align with time zones and team needs.
• 30 days paid holiday per year plus a birthday holiday.
• 100% paid parental leave; extended leave for birth parents.
• Career growth program with development roadmap and internal opportunities.