Client Success Manager (m/f/d)

📋 Description

• Own client relationships post-sale; lead meetings virtually and in person.
• Build trusting HR relationships by sharing our mission to improve health and engagement.
• Understand clients' objectives and deliver growth strategies tailored to them.
• Drive initial client launch and relaunch events; coordinate with wellbeing team.
• Present and implement best-practice workflows; review growth rates and updates.
• Own the commercial agenda: renew, expand, renegotiate contracts annually.

🎯 Requirements

• Proven experience managing client relationships in a client-facing role.
• Strong cross-functional collaboration and problem solving.
• Excellent verbal/written communication; fluent in Spanish and English. Portuguese a plus.
• Ability to monitor data, analyze reports, and derive insights.
• Client-focused; able to manage multiple projects concurrently.
• Experience with SaaS/CRM and renewal negotiations.

🎁 Benefits

• Hybrid/remote options; home office setup reimbursement and monthly allowance.
• 30 days paid holiday per year plus birthday holiday.
• 100% paid parental leave with ramp-back for returning parents.
• Career growth: development roadmap and internal opportunities.
• Culture of inclusion; Syndio Fair Pay Certified.