Client Success Manager (m/f/d)

📋 Description

• Own client relationships post-sale through lifecycle.
• Lead client meetings virtually and in person.
• Develop client-specific growth strategies.
• Launch and relaunch programs; partner with Wellhub teams.
• Present and implement best-practice workflows; review growth rates.
• Own commercial agenda: renewals, expansions, renegotiations.

🎯 Requirements

• Experience managing client relationships in a client-facing role.
• Strong cross-functional collaboration across teams.
• Excellent verbal and written communication; English and Spanish; Portuguese a plus.
• Data-driven; monitor, analyze, and translate results.
• Detail-oriented; manage multiple clients/projects.
• Able to improve processes in a fast-moving global environment.

🎁 Benefits

• Wellhub: Free Gold membership, gyms, digital programs, wellness resources.
• Flexible work: hybrid/remote with home office setup stipend and monthly allowance.
• Flexible schedule: define schedules with team needs and time zones.
• 30 days paid holiday per year plus a birthday holiday.
• 100% paid parental leave; ramp-back option.
• Career growth: development roadmap and internal opportunities.