Client Success Manager, Mid-Market

📋 Description

• Own the day-to-day relationship for a book of around 30 Mid-market and Enterprise clients outside
• Understand each client's business needs and workforce wellbeing goals, and help them get measurable
• Segment portfolio and tailor approach: high-touch, strategic engagement for Enterprise and
• Build relationships with HR, Benefits and Total Rewards leaders, and with C-suite and senior
• Lead account planning, prioritizing time by risk and opportunity, and identify expansion, upsell
• Own renewal strategy and execution for portfolio, forecasting accurately and secure multi-year

🎯 Requirements

• Experience managing a portfolio of B2B accounts (ideally 20 to 30) in client success, account
• A track record of owning renewals and identifying and closing expansion opportunities, comfortable
• Experience delivering metric-based reporting and turning insights into clear stories for HR leaders
• Strong prioritization skills and ability to balance high-touch and scalable engagement across a
• A confident, self-starting approach, comfortable in a fast-paced, high-growth environment where
• Salesforce experience

🎁 Benefits

• Total compensation range: £69,580 — £109,340 GBP (base, variable, and equity)
• Country-specific benefits may vary
• Equal opportunity employer