Client Success Manager (Northeast)

📋 Description

• Own the success, retention, and growth of a regionally-focused portfolio of government agency
• Deeply understand customers' goals, business processes, and use cases, and serve as a trusted
• Work with clients and our internal PayIt Resident Communications team to develop strategies that
• Hold regular Executive Strategy Sessions that document successes and inform mutually defined
• Own the renewal process, and strategically grow client footprint through ongoing identification and
• Collaborate with PayIt Delivery teams to ensure all service projects are aligned with client

🎯 Requirements

• Minimum of 5 years of experience serving as a thought leader, customer advocate, and consultative
• GovTech, FinServ, or Marketing background preferred
• Ability to digest multiple data inputs to analyze client health, adoption, and lifetime value to
• Experience leading strategic business reviews with senior-level stakeholders
• Comfort facilitating end-user training and enablement of new technologies
• Prior forecasting, renewal management and/or sales experience, or strong interest in developing

🎁 Benefits

• Competitive salaries
• Excellent benefits
• Flexible working arrangements
• All resources needed to do your best work
• Corporate volunteer program (#payitforward)
• Collaborative and fun team culture