Client Success Manager (Podcast Company)

📋 Description

• Act as primary relationship owner for client accounts with clear, timely communication.
• Build long-term client relationships by understanding objectives and customizing support.
• Proactively identify and resolve issues; manage expectations and provide clarity.
• Utilize HubSpot CRM (or similar) for task management and client docs.
• Create client-facing onboarding guides, SOPs, and newsletters.
• Lead onboarding with clarity and visuals to ensure early client success.

🎯 Requirements

• 2–4 years of experience in customer experience, coaching, or account management
• Strong knowledge of HubSpot or Go High Level, Slack, Calendly, Zapier
• Proficiency with digital tools and process automation
• Ability to manage multiple client accounts simultaneously
• Strong written and verbal English communication with a positive tone
• Extroverted, client-facing personality; comfortable on video briefings

🎁 Benefits

• Remote-friendly role with global clients
• Growth opportunities and real career development
• Collaborative, cross-functional team environment