Client Success Manager (SMB) (m/f/d) - German-speaking

📋 Description

• Proactively manage customer relationships to minimize churn, identify expansion opportunities, and
• Own customer renewals and drive net revenue retention across your book of business
• Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption
• Support customers to rollout additional parts of the platform later and enable them to have the

🎯 Requirements

• University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account
• Fluent in English and German both in written and spoken form
• Proven track record of managing customer renewals and driving net revenue retention, or similar
• You enjoy negotiating contracts and identifying and converting expansion opportunities
• You are a people-person and curious to fully understand your counterpart
• You excel at communicating complex processes in a simple way

🎁 Benefits

• Learning and development: €2,000 yearly development budget
• Work-from-home stipend: €1,000 one-time setup
• Competitive pay and equity: salary plus pre-IPO equity
• Corporate benefits: Discounts from partner network
• Vacation: 30 days, up to 40 with adjustments; sabbatical after 5 years
• Wellness benefits: Urban Sports Club M, Oliva therapy, mindfulness workshops