Client Success, North America

📋 Description

• Own a portfolio of institutional clients as their primary point of contact so every account has a
• Build and run an account growth plan for each client so you understand their business model
• Grow transaction volume by helping clients optimize their FX flows, pricing, and settlement setup
• Monitor client health and trading activity so you spot slowdowns early and bring accounts back
• Expand accounts through upsell and deeper product use so fast-growing clients become some of our
• Own the cross-sell pipeline for new currency pairs and products as they launch globally so clients

🎯 Requirements

• 3+ years in fintech or financial services, and 5+ years of total experience across account
• Working knowledge of payments and FX, including how cross-border flows, settlement, and pricing fit
• A track record of managing and growing a book of clients independently, with full ownership of
• Confidence negotiating pricing and volume with senior client stakeholders.
• Comfort with data: you use CRM and analytics tools to understand client health and decide where to
• Experience building repeatable account management systems for a large portfolio, not just a handful

🎁 Benefits

• Competitive salary and benefits package.
• Equity in a rapidly growing company.
• Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
• Opportunity to make a significant impact on global financial infrastructure.
• Collaborative work culture with emphasis on personal and professional growth.