Client Success Partner

📋 Description

• Own a portfolio of strategic accounts, monitoring engagement and health at scale.
• Execute adoption campaigns and proactive touchpoints to reduce churn.
• Identify at-risk accounts and implement mitigation strategies using standardized processes.
• Identify upsell and cross-sell opportunities using scalable programs.
• Track and analyze engagement, adoption, and retention metrics.
• Optimize automation and reporting tools to manage high-volume portfolios.

🎯 Requirements

• 2 – 5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Proven ability to manage large portfolios efficiently.
• Strong consultative and communication skills in low-touch environments.
• Experience with adoption campaigns, automation, and standardized processes.
• Cross-functional collaboration experience.

🎁 Benefits

• Join a fast-growing restaurant tech company.
• Recognized by Great Places to Work and Built In.
• Collaborative, human-centered team culture.
• Drive adoption and retention at scale.
• Equity and bonus opportunities.
• Meaningful work with independent restaurants.