Client Success Partner - Spanish & English Bi-lingual

📋 Description

• Manage a portfolio of Core Accounts (Segment C) with standardized engagement campaigns.
• Monitor account health and respond to support inquiries or issues.
• Execute adoption campaigns and proactive check-ins to sustain satisfaction.
• Identify upsell/cross-sell opportunities and promote SpotOn solutions.
• Collaborate with internal teams to deliver consistent client experiences.
• Maintain accurate account records and engagement metrics using dashboards.

🎯 Requirements

• 1 year of professional experience in customer success or related roles.
• Familiarity with fintech or SaaS environments preferred.
• Bachelor’s degree in Business Administration, Communications, Marketing or related field.
• Bilingual Proficiency in English and Spanish.
• Strong communication and customer service skills.
• Proven ability to manage high-volume client accounts and follow standardized processes.

🎁 Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion
• Monthly cell phone and internet stipend
• Tuition reimbursement up to $2,000 per year